ZipToSale
Help and support
Most answers are below. If yours isn't, send us a message with the form at the bottom of the page, or email support@ziptosale.com, and we'll reply by email, usually within 2 business days.
Orders
I'm the buyer and the seller hasn't sent an invoice.
Message the seller from your order page; they get an email and a notification. Until the invoice arrives you can also cancel the order yourself.
I paid. What now?
Mark the order as paid on the order page so the seller knows to check. They confirm the payment and then ship or mark the lot ready for pickup.
Something's wrong with my lot.
Message the seller on the order first. If you can't resolve it, report an issue from the order page: say what's wrong and what would fix it, and the seller accepts or proposes another fix. The order page always shows what's wrong, what will fix it and who's up next. ZipToSale records every step but doesn't decide issues or issue refunds; payments go directly between you and the seller.
Why was my order cancelled?
The order page shows who cancelled it and why. An order that isn't paid within 3 business days of the invoice is cancelled automatically.
Resale certificates
My certificate is pending.
Most are checked within minutes. Some need a person on our team to look, and we'll email you when it's decided.
My certificate needs a fix.
Your account shows what to change, for example a missing number or an unreadable expiry date. Upload or fill in a corrected certificate.
A seller rejected my certificate.
The order page says why. Add a corrected certificate there. If the lot doesn't require a certificate, you can also continue without one.
Account and sign-in
I didn't get my confirmation code.
Go to Confirm your account to send a new one. Check spam for mail from ZipToSale.
I forgot my password.
Use "Forgot password" on the sign-in page.
How do I close my account?
Go to Account › Close account. You can close it once nothing is in progress: no open orders (as a buyer or a seller), no open issue, no open report about your account or your listings, and no open offers of your own on other sellers' listings. A suspended account, or one that ZipToSale has blocked from signing in, can't be closed until that is lifted.
Selling
When will my seller application be reviewed?
We email you as soon as it's decided. Incomplete details slow things down, so check the onboarding steps are all done.
How do I change a live listing?
Open it from your Listings page and click Edit. For the everyday fields (title, lots available, lot price, retail value, condition, your lot number, shipping cost and payment methods) click Quick Edit instead and save them right on the Listings page. Either way, changes go live when you save them, and you re-confirm the publishing statements each time. A change to the price, shipping, pickup, manifest, condition or certificate requirement closes any open offers on the lot (those buyers are told); orders already placed keep the price, shipping and terms they were placed under, and the buyer sees what changed on their order page.
Reporting a problem
To report a listing, store, review or message that breaks the rules, use Report on that page. A report reaches our trust and safety team directly. Copyright and trademark complaints go to our designated agent: Copyright & DMCA policy.
Contact us
Tell us what's going on and we'll reply by email, or write to us at support@ziptosale.com. Reporting copyright or trademark infringement as the rights owner? That goes through our Copyright & DMCA policy instead.